Write a short paragraph where you need to summarize of your issue or problem

Level 1 (Urgent) - Critical production outage or data loss affecting all users, up to (Issues concerning an instance unavailability, global services unavailability, content unavailability)
Level 2 (High) - Major functionality or performance malfunction affecting many users (Issues concerning eWizard internal services unavailability or malfunctions that affect functionalities usage for many users and there is no workarounds)
Level 3 (Medium) - Issues affecting part of the functionality or some users (Content editing issue within certain user's account or concerning specific content, permissions issues for specific user and there is workarounds)
Level 4 (Low) - Consultancy services, software errors that do not affect performance of its functions (user guidance, issues caused by incorrect usage of eWizard Functionalities)